![](https://cdn.scmagazine.com/wp-content/uploads/2022/08/10640_PG-Ping-Infographic-Customer-Experience-2022-2-1-1.jpg)
Business colleagues having a conversation. They are both young business people casually dressed in a modern office. Could be an interview or consultant working with a client. She is listening and smiling. One person has her back to us. Mixed ethnic group. One is African American and the other is Caucasian